Pool.com Privacy Statement
Why A Privacy Statement?
We respect your individual privacy. That is why we have adopted this Privacy
Statement, which embodies our commitment to the protection of your privacy
through adherence to fair electronic information practices. This Privacy
Statement puts you, the individual, in control of how your personal information
is processed, and you have our promise that we will not electronically process
your personal information in any way that is incompatible with this Privacy
Statement. This Privacy Statement protects your privacy by:
informing you about:
the types of personal information Pool.com collects about you through its
how it collects that information;
the general purposes for which it collects such information;
the types of organizations to which it discloses the information;
the choices and means by which individuals may limit its use and disclosure.
empowering you to choose:
whether and how certain personal information you provide is used (where such
use is unrelated to the uses for which you originally disclosed it); and
whether and the manner in which a third party uses certain personal information
you provide (where such use is unrelated to the uses for which you originally
assuring you that Pool.com:
takes reasonable precautions to protect personal information from loss, misuse,
unauthorized access, disclosure, alteration or destruction;
implements reasonable policies and procedures to ensure that personal
information is kept only for the purposes for which it has been gathered;
uses reasonable measures to ensure that we have accurately and completely
recorded the personal information you have provided; and
provides you reasonable access to your personal information as well as
procedures for correcting or modifying that information where appropriate.
ensuring accountability to individuals who believe that Pool.com has
not complied with these privacy principles.
If you have any questions regarding this Privacy Statement, please contact
Getting To Know Our Customers
Pool.com is in the business of providing compelling, tailored services to our
customers. That requires more than simply offering innovative technical
services. It also requires that we understand you, our customer, and your
We get to know you primarily through the information you provide to us when
signing up for, or using, one or more of our services. The information you
provide ranges from basic contact information and your payment information. The
application for domain backorder services is a representative illustration of
the information we request of you. All of the information we request from you
when purchasing our services is obligatory unless otherwise noted on the
relevant form. When you purchase our services, you agree to provide and
maintain accurate, complete and updated information.
After you've signed up for our services, we may be in communication with you
about your account, technical questions you may have about services provided by
us, or other matters relating to those services. Those communications are
essential to our relationship with you and to our ability to provide you with
quality services that are responsive to your needs. At the same time, those
communications give us helpful insights about you, your preferences and the
ways in which we might improve our services. We therefore may maintain this
information for future use.
Additionally, for operational and quality assurance purposes, we take note of
whether and how you use the information and services that we provide, such as
by recording site traffic patterns and by maintaining log files of users'
access to site files.
The information we receive from or about you is stored on systems designed to
prevent the loss, misuse, unauthorized access, disclosure, alteration or
destruction of that information. We also encrypt your transmission of sensitive
information to us (e.g., credit card numbers, account passwords) in the
interest of heightened privacy protection and information integrity.
By providing a domain backorder service, we gather and transmit to partner
registrars information about you that is required to complete a domain name
registration on your behalf. This information includes basic information about
each domain acquired through us, including the names, telephone numbers and
email addresses of individuals designated as the owners of a given domain name.
Please see the Pool.com Terms and Conditions for additional information that we
require in order to complete a domain registration on your behalf, and your
obligations with respect to that information.
Information Corrections Or Changes
You have the ability to correct or change certain information in our records,
such as your address and contact information. All aspects of your account can
be managed and changed through the
Preferences page located within your account. You may change this
information at any time and as often as necessary. If you need assistance or
have questions about correcting information, you can contact our customer service department
How We Put Information To Good Use
We use information about you for purposes of monitoring and improving our
internal operations, as well as to ensure that we: (i) bill you properly, (ii)
administer your account in accordance with your agreements with us and (iii)
properly perform the services you have requested.
We also use the information we collect to monitor and improve our internal
operations, as well as to improve the experience of users in our network of
sites. For example, we may correlate website traffic information with data
about individual users. We may also break down overall usage statistics
according to customers' domain names, browser types, and MIME types by reading
this information from the browser string (information contained in every user's
Another example of our use of information to enhance the experience of users in
our network of sites is our reliance on cookie files. We use cookie files to
make it easier for users to access our site or services. A cookie file is a
small data file that certain websites write to your hard drive when you visit
them. A cookie file can contain information such as a user ID that the site
uses to track the pages you've visited. But the only personal information a
cookie can contain is information you supply yourself. A cookie can't read data
to track user traffic patterns (as described above) when you register for
Pool.com’s services. When you register, we may use a cookie to store a unique,
random user ID. We use this ID to identify you anonymously in our database and
to track the pages you visit on our site. This type of temporary cookie lasts
only for your current session on our web page and is not used after your
session expires. We use it primarily to keep track of information during your
session, such as what services you have selected to register.
If you've set your browser to warn you before accepting cookies, you will
them off in your browser; however, some of our sites may require a cookie for
Finally, we use the information we collect to direct important notices and
information affecting your account or services such as explicitly identified
email notifications regarding the status of backordered domains, keyword
alerts, auctions/bid statuses as well as confirmations of domain purchases. We
may also from time to time provide general information that may be of interest
to you, including surveys, contest and sweepstake announcements, and
information about our service or product offerings or the offerings of our
business partners and affiliates. You may opt out of receiving information from
us simply by notifying us of your desire in accordance with the opt-out
instructions contained in any information message you receive from us. Note,
however, that in order to fulfill our service obligations to you, we must
continue sending you notices and other important information affecting your
account or services.
With Whom We May Share Information
When you acquire a backordered domain through us, we must disclose information
about your domain name and your contact details with a partner registrar who
will be registering the domain for you. Our partner registrars, in turn, are
required to share such information with the domain registry. Our partner
registrars also currently make certain information about you available to the
general public via their domain name registration database look-up and
directory services. These services give users access to such data on a
query-by-query basis. Qualified persons may also access such data on a bulk
basis provided they agree, among other things, not to use the data to enable or
otherwise support the transmission of mass unsolicited commercial advertising
or solicitations via email; or (ii) sell or redistribute the data to third
parties. Please see the Pool.com Terms and
Conditions for additional information that we require in order to
complete a domain registration on your behalf, and your obligations with
respect to that information. Please note, that consistent with the current
rules and policies for the Domain Name System, information about you must
remain available in the publicly accessible registration database.
We may share certain information about you with those of our vendors who are
responsible for handling your account or performing other necessary services
that you require. Although we may share sensitive financial information (i.e.,
credit card numbers, banking information), security information (e.g., account
passwords) and personal communications (e.g., personal email messages or
message board postings) with such vendors where necessary and appropriate, we
will not share such information with other third parties, except in response to
formal requests (e.g., subpoena or court order) made in connection with
reasonable dispute resolution mechanisms, litigation or arbitration proceedings
directly relating to a domain name registration or other services we provide.
In the event that certain services provided to you by or through Pool.com or
one of its business partners, are to be provided to you by a substitute service
provider, your information may be transferred to the substitute service
provider provided that such substitute entity agrees to be bound by the terms
of this privacy statement in effect at the time of performance of the services.
Additionally, we may share your information, as well as other information that
is not of a sensitive nature, with carefully selected business partners,
including those who offer services that complement those provided by us or
which may otherwise be of interest to you. We may collect your information and
aggregate it with other data for statistical purposes, and share such
aggregated data with other business partners.
Our Accountability To You
By purchasing our services, you obtain the protections of, and consent to the
data processing practices described in, this Privacy Statement. When you
purchase our services, you also represent to us that you have provided notice
to, and obtained consent from, any third party individuals whose personal data
you supply to us with regard to: (i) the purposes for which such third party's
personal data have been collected, (ii) the intended recipients or categories
of recipients of the third party's personal data, (iii) which of the third
party's data are obligatory and which data, if any, are voluntary, and (iv) how
the third party can access and, if necessary, rectify the data held about them.
In addition to the privacy protections that we provide, our employees, agents,
business partners and affiliates are independently responsible for ensuring
compliance with this Privacy Statement, as described below.
Only those Pool.com employees that have a legitimate business purpose for
accessing and handling personal information obtained by us are given
authorization to do so. The unauthorized access or use of such information by a
Pool.com employee is prohibited and constitutes grounds for disciplinary
Additionally, our information management systems are configured in such a way as
to block or inhibit employees from accessing information that they have no
authority to access.
The Accountability of Pool.com's Agents and Business Partners
Our trusted vendors, business partners and affiliates are responsible for
processing or handling some of the information that we receive. These vendors,
business partners and affiliates are not authorized to use such information for
purposes beyond those specified by us and are required to preserve the
confidentiality with which we treat such information.
If you feel that Pool.com, or any of our agents, representatives or employees,
is violating this Privacy Statement, please contact our customer service department.